1. Accepting these terms

By accessing or using HolaCoach, you agree to these Terms and the applicable Privacy Policy. If you use the product for an organization, you confirm that you are authorized to agree on its behalf.

2. Accounts

Access uses an Insimen account connected to HolaCoach membership; core identity data is not duplicated into a separate account. You are responsible for maintaining accurate account information and safeguarding your credentials.

3. Acceptable use

Use the service lawfully and for its intended purpose.

• Do not access data, accounts, networks, or features without authorization.
• Do not bypass security controls, disrupt the service, or upload harmful or unlawful material.
• provide accurate fitness information and update it if it changes
• follow reasonable safety guidance and consult a healthcare professional when needed
• not impersonate a Coach, make misleading health claims, or upload material that infringes another person's rights

4. Your responsibilities

You remain responsible for how you use the service, the data you enter, the instructions you give, and decisions you make based on product information.

• provide accurate fitness information and update it if it changes
• follow reasonable safety guidance and consult a healthcare professional when needed
• not impersonate a Coach, make misleading health claims, or upload material that infringes another person's rights

5. Product-specific terms

The following points apply specifically to this product.

• Coach availability, packages, schedules, and payments may change under the terms shown when you place an order.
• Coaches must describe their competence accurately; members remain responsible for their exercise decisions and readiness.

6. HolaCoach's role and the Coach-member relationship

HolaCoach helps people find Gym & Fitness Coaches, presents program information, manages schedules, and facilitates communication. It does not replace a Coach's or healthcare professional's judgment, or a member's personal decisions. Each party should review the profile, competence, package, schedule, and service limits before agreeing to coaching.

Coaches and members have different responsibilities. Coaches must use information responsibly and avoid promises that cannot be assured. Members must share relevant information, follow reasonable safety instructions, and ask when an activity is unclear or unsafe.

• Availability, experience, certifications, prices, and program content should be understood from the displayed or confirmed information.
• Do not impersonate a Coach, provide a diagnosis, or promise a cure through HolaCoach.
• Raise session or program disputes through available support channels so they can be reviewed.

7. Screening, consent, and activity safety

Screening features, including PAR-Q when requested, help identify information that may require attention before coaching. Screening is not a diagnosis or a guarantee that activity is safe for everyone. Give honest answers, update them when circumstances change, and consult a healthcare professional when needed.

Stop activity if you experience pain, shortness of breath, dizziness, injury, or serious symptoms. For emergencies, contact local emergency services or a healthcare facility; HolaCoach Chat and notifications are not monitored as emergency response channels.

• Coaches must not request health data unrelated to the agreed program.
• Members must not hide a condition that could reasonably affect exercise safety.
• Consent may be withdrawn or coaching stopped through the available process, subject to sessions or obligations already in progress.

8. Schedules, packages, payment, and cancellation

Packages, sessions, prices, quotas, validity, payment methods, and rescheduling rules follow the information shown at booking or confirmation. Scheduling may depend on Coach availability, time zone, location, technical conditions, and both parties' approval.

Changes, cancellations, no-shows, refunds, and session transfers may have different deadlines or fees. Check the summary before confirming and keep official communication if a change is agreed.

• Do not treat a session as scheduled until a system status or official channel confirms it.
• Pay only through an official method; never send a one-time code or password to a Coach.
• A schedule change should be recorded through the available mechanism so status and quota remain consistent.

9. Programs, results, and communications

Fitness programs are based on the information provided and may change after review or discussion. Results differ and are not guaranteed. Photos, measurements, goals, workout notes, or testimonials are not promises that another person will have the same result.

Coaching communications must remain respectful, relevant, and non-coercive. Content sent through Chat or uploads follows the applicable access controls, file limits, and community rules.

• Do not use program materials outside permission or share another Coach's or member's notes.
• Report threats, harassment, misleading health claims, or unreasonable data requests.
• HolaCoach may restrict accounts or sessions to protect safety, prevent fraud, or handle reports.

10. Changes, suspension, and service limits

We may change features, Coach listings, packages, schedules, or integrations for operational, safety, security, or legal reasons. Access may be suspended when an account, profile, payment, or behavior creates risk; where safe and possible, we will explain or provide a recovery path.

HolaCoach is not responsible for medical decisions, an undisclosed condition, use outside instructions, personal-device failures, or third-party actions outside the service's control. These limits do not remove rights that cannot be excluded by law.

11. Fees and third-party services

If a service is paid, fees, scope, schedule, and payment method are presented before the relevant order or confirmation. Third-party services may have their own terms; we do not assume their obligations unless expressly stated.

12. Suspension and termination

Access may be limited when necessary for security, legal compliance, abuse investigation, or user protection. Where safe and possible, we will explain or provide a suitable recovery path.

13. Changes and contact

We may update these terms when the product, law, or security practice changes. The update date appears on this page. Continued use after an effective change means you accept the updated terms to the extent permitted by law.

HolaCoach helps organize fitness coaching. It is not a medical diagnosis, treatment, or emergency service. Stop activity and seek professional help if you feel unsafe or experience serious symptoms.